Yes, these are primarily Home Depot store/online returns. They are returned for many different reasons.
I would say 30% of the product we get is damaged. We catch 50% of those items and they never even make it onto the shelves, the remaining 15% could be anything from cracked glass pane to just missing 1 screw.
We highly encourage inspecting your products before purchase if you are concerned about it, if you are online only - reach out to us about which product you are interested and we can do a deep dive inspection.
We are a small store with a TON of unique products. We inspect as many products as we can, but a few fall through the cracks.
All sales are final except if you product is mechanically or electrically faulty. In that case you can return for store credit.
No, we do not allow returns for online orders.
It depends on where you are. Orders processed here will take 1-2 days to ship out and ship via UPS or USPS Ground which takes 2-4 days to arrive. Delivery details will be provided in your confirmation email.
We use USPS and UPS.
We have a flat shipping charge of $25 for everything since that covers most of our items. We do NOT ship tile or flooring. If you are desperate for any flooring - call or text us for a custom quote. Most of the larger items are local pickup only - vanities, bathtubs, toilets, tile, butcher blocks.